Privacy Policy
Your Privacy is Our Priority
Last Updated: March 15, 2025
Introduction and Overview
Welcome to Wexina's comprehensive privacy policy. At Wexina, we understand that your personal information is precious, and we're committed to protecting it with the highest standards of security and transparency. This policy explains how we collect, use, store, and safeguard your personal data when you use our guided meditation platform and related services.
We believe in being completely transparent about our data practices. This isn't just legal compliance – it's about building trust with our community of meditation practitioners who rely on us for their personal development journey. When you choose Wexina, you're not just selecting a meditation platform; you're joining a community that values privacy, mindfulness, and personal growth.
Important: By using Wexina's services, accessing our website at ghostchannelcore.sbs, or engaging with our guided meditation content, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this policy, please discontinue use of our services immediately.
Information We Collect
Personal Information You Provide
We collect information that you voluntarily provide to us when you create an account, use our services, or communicate with us. This includes your name, email address, meditation preferences, progress tracking data, and any feedback or support requests you submit.
- Account registration details including full name, email address, and chosen username
- Meditation session preferences, duration settings, and preferred background sounds
- Progress tracking information such as session completion rates and personal milestones
- Communication records including support tickets, feedback submissions, and newsletter subscriptions
- Payment information for premium subscriptions (processed securely through third-party payment processors)
- Profile customization data including meditation goals and personal development objectives
Automatically Collected Information
When you interact with our platform, we automatically collect certain technical information to improve your experience and ensure our services function properly. This data helps us understand how our platform is used and allows us to make meaningful improvements.
| Data Type | Examples | Purpose |
|---|---|---|
| Device Information | Browser type, operating system, device model | Optimize platform compatibility |
| Usage Analytics | Pages visited, session duration, feature usage | Improve user experience and content |
| Location Data | IP address, general geographic location | Provide localized content and services |
| Performance Data | Loading times, error reports, crash logs | Maintain platform stability and performance |
How We Use Your Information
Your information serves multiple purposes, all aimed at providing you with the best possible meditation experience. We use your data thoughtfully and always with your best interests in mind. Here's exactly how we put your information to work:
Service Delivery
We use your account information to provide personalized meditation sessions, track your progress, and ensure you have seamless access to all platform features. Your preferences help us recommend suitable meditation programs tailored to your goals.
Communication
We send you important service updates, meditation reminders (if you've opted in), progress notifications, and educational content about mindfulness and personal development. All marketing communications include easy unsubscribe options.
Platform Improvement
Anonymous usage data helps us understand which meditation techniques are most effective, identify technical issues, and develop new features that enhance your mindfulness journey. We never use personally identifiable data for analytics.
Security and Safety
We monitor for suspicious activity, prevent unauthorized access, and protect against fraud. Your safety and the integrity of our platform are paramount, and we use advanced security measures to protect your data.
Data Sharing and Third Parties
We maintain strict control over your personal information and never sell your data to third parties. However, we do share limited information in specific circumstances that directly benefit your experience or are required by law.
Service Providers
We work with trusted third-party service providers who help us deliver our meditation platform. These partners include cloud hosting services, payment processors, email delivery systems, and analytics providers. All service providers are contractually bound to protect your data and can only use it for the specific services they provide to us.
Legal Requirements
We may disclose your information when required by law, court order, or government regulation. This includes responding to legal processes, protecting our rights and property, ensuring user safety, or investigating potential violations of our terms of service. We always review such requests carefully and provide only the minimum information necessary.
Our Promise: We will never sell, rent, or trade your personal information to marketers or advertisers. Your meditation journey is personal, and we respect that privacy completely.
Your Privacy Rights
You have significant control over your personal information. We believe in empowering our users with comprehensive privacy rights that go beyond basic legal requirements. Here are the rights available to you:
Access Your Data
Request a complete copy of all personal information we have about you, including your meditation history, preferences, and account details. We'll provide this information in a readable format within 30 days of your request.
Correct Information
Update or correct any inaccurate personal information in your account. You can make most changes directly through your account settings, or contact us for assistance with more complex updates.
Delete Your Account
Request complete deletion of your account and associated personal data. We'll permanently remove your information within 60 days, though some data may be retained for legal compliance or legitimate business purposes.
Data Portability
Export your meditation data, preferences, and progress information in a standard format that you can use with other services. This includes your session history and personal achievements.
Limit Processing
Restrict how we use your information while maintaining your account. You can opt out of marketing communications, analytics tracking, or other non-essential data processing activities.
Object to Processing
Object to specific uses of your personal information, particularly for marketing or analytics purposes. We'll honor your objection unless we have compelling legitimate grounds for continued processing.
To exercise any of these rights, simply contact our privacy team using the information provided at the end of this policy. We typically respond to privacy requests within 48 hours and complete most requests within 30 days.
Data Security and Protection
Protecting your personal information is one of our highest priorities. We employ multiple layers of security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. Our security approach combines technical safeguards, administrative controls, and physical security measures.
Technical Security Measures
- End-to-end encryption for all data transmission using industry-standard TLS protocols
- Advanced database encryption for stored personal information and meditation data
- Multi-factor authentication requirements for all administrative access
- Regular security audits and penetration testing by independent security firms
- Automated monitoring systems that detect and respond to potential security threats
- Secure backup systems with encrypted storage and regular recovery testing
Administrative Safeguards
Our team members undergo comprehensive privacy and security training. Access to personal information is strictly limited to employees who need it for their job functions, and all access is logged and monitored. We maintain detailed incident response procedures and regularly update our security policies based on emerging threats and industry best practices.
Your Role in Security: While we implement robust security measures, your account security also depends on maintaining strong, unique passwords and keeping your login credentials confidential. Never share your account information with others.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Different types of data have different retention periods based on their purpose and legal requirements.
Active Account Data
Personal information, meditation preferences, and progress data are retained while your account remains active. This includes your profile, session history, and personalized recommendations.
Inactive Accounts (2 Years)
If you don't log in for 24 consecutive months, we'll send reminder emails before automatically deleting non-essential data while preserving basic account information for potential reactivation.
Deleted Accounts (60 Days)
When you request account deletion, we permanently remove your personal information within 60 days. Some anonymized usage data may be retained for product improvement purposes.
Legal Compliance (7 Years)
Financial records, support tickets, and certain legal documents are retained for up to 7 years to comply with applicable laws and regulations.
International Data Transfers
Wexina operates globally, and your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. However, we ensure that all international transfers receive adequate protection through appropriate safeguards.
When we transfer your data internationally, we use standard contractual clauses approved by regulatory authorities, ensure our service providers maintain adequate data protection standards, and implement additional security measures for cross-border data processing. Your data receives the same high level of protection regardless of where it's processed.
Children's Privacy
Wexina's services are designed for users aged 16 and older. We do not knowingly collect personal information from children under 16 years of age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.
If we discover that we have collected personal information from a child under 16, we will take immediate steps to delete that information from our servers. We encourage parents to monitor their children's online activities and teach them about online privacy and safety.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform, remember your preferences, and analyze how our services are used. Cookies are small data files stored on your device that help us provide personalized content and improve our services.
Types of Cookies We Use
- Essential Cookies: Required for basic platform functionality, including login, session management, and security features
- Preference Cookies: Remember your settings, meditation preferences, and customization choices
- Analytics Cookies: Help us understand how users interact with our platform to improve user experience
- Marketing Cookies: Used to deliver relevant content and measure the effectiveness of our educational materials
You can control cookie settings through your browser preferences or our cookie management tool. However, disabling certain cookies may limit some platform functionality. We respect your choices and provide clear options for managing your cookie preferences.
Updates to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or service offerings. When we make significant changes, we'll notify you through email, platform notifications, or prominent notices on our website at least 30 days before the changes take effect.
We encourage you to review this privacy policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Your continued use of our services after policy updates constitutes acceptance of the revised terms.
Privacy Questions or Concerns?
Shri Arham Bluz, A wing, 802
Upasara Lane, Andheri West
Mumbai, Maharashtra 400056, India
General Contact: +91 98405 54666
Response Time: 48 hours for privacy inquiries
We're committed to addressing your privacy concerns promptly and transparently. Our privacy team is available to help you understand your rights and exercise control over your personal information.